Technical Support

With our technical support services, we'll keep your site looking great, and functioning effectively. Our technical services include: annual site hosting; content updates; DNS server setup; digital imaging; email setup; newsletter marketing; secure site setup; SSL Certificate setup; Technical Update Support Agreement; W3C Compliance.

John Schnell and Associates works with clients to maximize the potential for their business projects. What sets us apart is our combination of design, marketing and photography expertise. John Schnell has built websites for over one hundred general and specialty contractors, large and small. He is a highly published and sought-after photographer. He has taught marketing and international marketing, and was a sales professional for IBM and Silicon Graphics. John will work with you to develop a business strategy for your project, and then create the business, technical and creative elements to make it happen.

Technical Update

Web Design, project photography, Aerial PhotographyDB2 Services

Q: What are Technical Updates, and why do I need them?

A: Think about the apps on your iPhone or smart phone. These apps receive regular updates, and your iPhone continues to function properly.

With a Technical Update Support Agreement, we'll check your site for technical issues, and monitor the overall performance of your site. As of January 1, 2019, a Technical Update Support Agreement and SSL Certificate are required for all hosted clients.

  • Small Site: $119.00. For smaller sites (under 20 pages).
  • Standard Site: $159.00. For average-sized sites (20 to 50 pages).
  • Large Site: $199.00. For larger sites (over 50 pages).

What Will You Get?

Site Analysis

Using our extensive collection of analytic tools, including Microsys Web Collection and Google Webmaster Tools, we'll monitor the overall performance of your site. If something needs attention, we'll flag and fix it.

Technical Update

There are numerous <script> files on every page of your site. They provide functionality for things like Facebook, Instagram, and Twitter connections. Fonts and font icons are delivered via <links> from Google Fonts, Font Awesome and Material+Icons. These links require occasional updating. Functional components like menus, image rotators and image galleries also need <javascript> updates from time-to-time. Don't worry though. We'll keep all of your site components up-to-date, so that your site maintains W3C Compliance.

Content Update

Web Design, project photography, Aerial PhotographyKittrell & Associates

Q: What's the best way to keep my site up-to-date?

A: While most of our clients start with the best intention of keeping their sites up-to-date, they get busy, and gradually their sites becomes outdated.

With Content Update, we'll make regularly scheduded updates to your site, and we'll keep it running smoothly! Our Content Update clients are notified each quarter to provide us with content updates. These updates have included event photos, new equipment photos, project photos, aerial videos, revisions to company and employee information, details about new services, and press releases for recently completed projects.

The beauty of Content Update is that we can adapt it to your needs, and it can become an integral part of your marketing cycle. Scheduled marketing keeps your clients up-to-date about the capabilities of your company. When clients remain engaged and involved, they are less likely to seek alternatives to your services.

What Will You Get?

Content Update

We'll keep your site humming with the quarterly content updates you need. We'll make text revisions, add new photos and videos, and even create new pages. Just let us know what you need, and we'll git 'er done. Four Updates: $299.00

Sitemap Update

We'll keep your site visible on the Internet, using Sitemap Generator. We'll create specialized sitemap.xml and sitemap-image.xml files so that Google Search, Yahoo and Bing can index and rank the content of your site.

Web Design, project photography, Aerial PhotographyBlackhawk Roofing

Newsletter Marketing

Q: Can John Schnell and Associates also do some marketing for my business?

A: We think newsletter marketing is the best way to complement the information on your website. Newsletter marketing regularly connects you with clients.

If you aren't sure how effectively utilize a marketing tool like Constant Contact (the fastest growing newsletter marketing service) we'll help you! We have been providing Constant Contact services for several of our clients for a number of years. How does it work? Clients provide us with content updates. Then we convert their text and images into an appealing HTML newsletter. Finally, we deliver a polished newsletters to their clients, partners, and prospects. The result is a highly-effective targeted marketing campaign to expand awareness of projects, products and services. We'll use Constant Contact as an integral part of your marketing strategy. Regularly scheduled newsletters keep your followers up-to-date about the capabilities of your company.

Constant Contact Basic

Three Constant Contact marketing campaigns will be delivered to your contact database. Each newsletter will contain three interest-generating sections, designed to encourage your contacts to take action. Your newsletters will include your logo, a full page of text, project images and links to your site. Three Campaigns: $599.00

Constant Contact Standard

Four Constant Contact marketing campaigns will be delivered to your contact database. Each newsletter will contain three interest-generating sections, designed to encourage your contacts to take action. Your newsletters will include your logo, a full page of text, project images and links to your site. Four Campaigns: $799.00

Constant Contact Pro

Five Constant Contact marketing campaigns will be delivered to your contact database. Each newsletter will contain three interest-generating sections, designed to encourage your contacts to take action. Your newsletters will include your logo, a full page of text, project images and links to your site. Five Campaigns: $999.00

Site Hosting

Web Design, project photography, Aerial PhotographyTAZ Whale Watching

Q: I keep hearing about websites that have been hacked. What's going on??

A: In the past couple of years, clients using a "low-cost" hosting service have had their websites hacked. It's extremely important to invest in quality hosting.

None of the companies that use our shared website hosting package have ever been hacked. Ever. We use highly secure business-class Virtual Private Servers from Network Solutions (the leader in web-hosting security). In 2017 we took the proactive step of upgrading them with daily malware scanning, to protect the sites we host (including our own) from intrusions and hackers.

Site Hosting: $119.99
For a single low annual subscription rate, we'll install your site on an extremely reliable, business-class Virtual Private Server (VPS). We never place more than ten sites on a single server. We'll also provide you with a free domain-name email account.

Two Year SSL Certificate: $119.99
We strongly encourage you to add an SSL Certificate to your site. It gives your clients confidence that your site is secure. Google Chrome flags sites without an SSL Certificate as "Not Secure." Other browsers are sure to follow suit. We'll setup your domain name with an SSL Certificate for a one-time charge of $30.00. Effective January 1, 2019, an SSL Certificate is REQUIRED for all hosted accounts.

Technical Support

Web Design, project photography, Aerial PhotographyMichele Dawn Designs

We design the sites for every client using standard tools. We also maintain and update the sites. We strongly believe in the concept that our clients own their sites, and we provide them with all of the content and graphics that we create.

When you need assistance in fixing a technical problem, let us know. Support is provide on an hourly basis, in billable increments of 0.5 hours. We have a half-hour minimum for any engagement.

Technical Support: $59.00 per hour

Recent Projects

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